How do
we book your service?
You can
book by filling out our SECURE online reservation form
CLICK HERE or calling us directly
1-907-350-6010 or toll free 1-888-257-8527 (from the US only). If
you can, please do it online as our lines are very busy during
business hours especially at the time of picking up and meeting
passengers. Either way of booking is the same, there is no
difference in price and the reservation procedure is the same - you
will receive a confirmation e-mail within 24 hours or less.
How do
we pay?
We
accept Visa and Master cards only, no American Express or Discover.
This service is pre-paid, pre-booked in advance. We require 30%
deposit on reservations larger than $250, if smaller we take the
full balance at the time of booking. The remaining 70% is charged to
your card within 30 days or less prior to your transfer date.
do we
have to book in advance?
This
service is pre-paid, pre-booked in advance. We do have limited
seating capacity and sometimes get sold out. Please plan your
transfer in advance to avoid any inconveniences, the best time to
book is about 1 month or more in advance.
What
kind of buses do you use?
All of
our vehicles are coach style buses with large windows, leg room, air
conditioning and/or heater. You can stand up in them and they have
1-2 steps for easy step up. For shared transfers and tours we use
either our 20, 30, or 50 passenger coaches depending on how many
people have booked for that day.
Is
there enough space for luggage?
YES! We
have been doing this for many years and know that our passengers
bring extra luggage with them, we made sure our buses are equipped
with extra large luggage sections, so that you don't have to worry
about your luggage and can ride in comfort with all of your luggage
securely stored in the luggage section either in the back of the bus
or under it in the same bus you are traveling in. Two bags a person
is usually the standard and normal luggage capacity for our buses.
Please be reasonable.
How
far is the bus from the ship?
We
pick up and drop off directly at the cruise ship terminal, right
next to the ship. You are a few steps away from the ship, you don't
need to walk very far or get another transportation to get to the
ship, we bring you directly to or from it.
Where
do you pick us up, do you have a bus station?
Anchorage pick up and drop off description:
We
don't have a bus station because our passengers are cruise ship
passengers and they all have a ton of luggage, so there is no way
they can get to our station even if we had one. This is one of the
best features of our service as most companies don't pick up or drop
off their customers. We pick up and drop off at your location. Since
most of Anchorage's hotels have free shuttles to the airport at any
time of the day, we chose airport as a free pick up and drop off
point. We pick up and drop off at the Alaska Airlines gates. We do
pick up and drop off at all the major hotels, car rentals or RV
rentals located in midtown, downtown, or airport area for additional
fee, which depends on the number of people in a group.
Whittier or Seward cruise ship dock pick up and drop off
description:
When
you are getting off or on the ship in Whittier or Seward, we pick up
directly inside the cruise ship terminal by your luggage pick up
location, the driver parks the bus and walks inside the terminal to
find the people with the sign "Alaska Cruise Transfer." If you don't
see that sign, just stay inside and wait for someone to show up. We
drop you off directly in front of the cruise ship terminal by the
luggage drop off point, after which you simply walk on to the ship.
There
are no customs or immigration check points in Whittier or Seward.
How
do we find you when we get off the ship?
When
you walk off the ship in Whittier or Seward, you walk into the
cruise ship terminal, you will see your luggage and that is where we
will meet you, at your luggage pick up. There will be someone with a
sign "Alaska Cruise Transfers" waiting for you inside. If you don't
see anyone please wait there until they show up. If you go outside,
you will get lost since there are a lot of buses, even from our
company, and you will not know which one you are on.
Is
there enough time for us to get off or on the ship with your
schedule?
Yes,
our schedule is coordinated with cruise line embarkation and
disembarkation times and works best. We have never had people who
could not get off or on the ship in time with our schedule. The
ships run on a schedule and they are never late arriving to the
port. They also disembark and embark at the same time so there will
be no problem to get off or on the ship with our schedule since that
is what we do - is provide transportation for cruise ship
passengers. All of the people on the same bus are going on the same
ship, departing at the same time since there is only one ship per
day for each port.
Do we
have senior or children rates or other discounts?
No, we
don't have any special rates for any particular group or members of
a group. Everyone is charged the same rate when they are taking a
seat. If your child is small enough to be held on a lap, then it is
free. The only discount we have is for groups of 6 or more and it is
10% off of all the shared bus services.
Are
there any other fees?
Our
rates include all the fees except taxes and tips for the driver.
Tips are paid at your discretion, depending on a driver's
performance.
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