Alaska Cruise Transfer Cancellation Policy

ALASKA CRUISE TRANSFER'S CANCELLATION POLICIES

1. Privacy Policy

All information that you provide to us is confidential. We do not sell lists or give out your information to anybody. WE WILL NEVER GIVE OUT CUSTOMER INFORMATION WITHOUT THE CUSTOMER'S EXPRESS CONSENT.

2. Cancellation Policy, Rules, and Regulations

We charge the full balance at the time of reservation if the balance is less than $250, if the balance is more, we charge 30% deposit at the time of reservation and is non-refundable. We will refund 70% if you cancel more than 30 days in advance. Cancellations with less than 30 days notice are non-refundable and non-changeable. The remaining balance is due at the date of service. If you require special arrangements please let us know and we will try to accommodate your needs.
The charges are NON-REFUNDABLE FOR CRUISE SHIP SHUTTLE SERVICE.
All balances are due 30 days in advance.
The full fare plus gratuity will also be charged if the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call Alaska Cruise Transfer at 1-888-257-8527. To avoid being billed as a no-show, do not leave your location without contacting us. You must contact us by phone.
Alaska Cruise Transfer cannot be held responsible for service delayed or not rendered due to Mother Nature or to circumstances beyond our control.
Alaska Cruise Transfer does not guarantee vehicle availability or pricing for reservation changes.
Shuttle service is always prepaid with the credit card, if you would like to pay by cash we will return the amount charged to your credit card after you pay cash.
Gratuities are never included in our prices, unless otherwise stated on your confirmation. Customary amount is 15%.

In no event shall Alaska Cruise Transfer or its employees, directors, agents, or any other representatives be liable for any direct, indirect, incidental, special, consequential, punitive or other damages (regardless of the form of action) arising out of (i) use of the service by any person, including but not limited to any damage caused by any reliance on, or any delays, inaccuracies, errors or omissions in, any information and content accessed over the service, (ii) any use or inability to use the service for whatever reason, including but not limited to communications failure or any other failure with transmission or delivery of any information accessed through the service, or (iii) any goods or services discussed, purchased or obtained, directly or indirectly, through the service, in each case even if advised of the possibility of such damages.

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